Privacy Policy
Last updated: January 20, 2026
1. Introduction
Contextli ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and related services.
2. Information We Collect
2.1 Information You Provide
- Account information (email address, name if provided)
- Payment information (processed through secure third-party payment processors)
- Support communications and feedback
2.2 Information Collected Automatically
- Application usage data and analytics
- Device information (operating system, hardware specifications)
- Error logs and crash reports (to improve app stability)
2.3 Audio and Transcription Data
Important: The handling of your audio recordings and transcripts depends entirely on the processing mode you choose:
- Local Whisper Mode: Audio is processed entirely on your device. We never receive, store, or have access to your audio data.
- BYOK (Bring Your Own Key) Mode: Audio is sent directly to your chosen third-party provider (e.g., Deepgram, OpenAI). We do not receive or store this data.
- Cloud Mode: Audio is temporarily processed by our secure backend and immediately deleted after transcription. We do not store audio files.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
4. Data Storage and Security
4.1 Local Storage
Transcripts are stored locally on your device in the application's data folder. You have full control over this data - you can view, export, or delete it at any time. We do not upload or backup your transcripts to our servers.
4.2 Security Measures
We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or acquisition
6. AI Training and Data Usage
We do not use your recordings, transcripts, or any content to train AI models. We are a tool company, not a data company. Your intellectual property remains yours, and we do not use it for any purpose other than providing you with transcription services.
7. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
8. Third-Party Services
Our Service may contain links to third-party websites or services. When you use BYOK mode, you interact directly with third-party providers (e.g., Deepgram, OpenAI, Anthropic). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to these facilities.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Learn More About Our Privacy Approach
See how we've built privacy into every aspect of Contextli.
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