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Request Data Deletion
Submit a request to delete your personal data stored by Contextli. Your account will remain active unless you also request account deletion.
How to request data deletion from Contextli
Contextli is published by Ertiqah. Follow the steps below to submit your request. If you cannot use the form, you can also email us at support@contextli.com with the same information.
- Enter the email address associated with your Contextli account in the form below.
- Provide an email where we can send our confirmation (this can be the same address).
- Tell us which data you would like deleted (for example, cloud-synced recordings and transcriptions). If you want everything removed but wish to keep your account, just say so.
- Submit the form. You will receive a confirmation email, and the requested data will be deleted within 30 days. Your account will remain active.
What data is deleted
- The email address you signed up with.
- The anonymized username automatically assigned to your account.
- If you enabled Cloud Sync: any recordings and transcriptions stored on our servers so they could be accessed across your devices.
What data is not stored on our servers
- If Cloud Sync is not enabled, your recordings and transcriptions remain only on your own device. Contextli never receives them, so there is nothing for us to delete on our side. You can remove them directly from the app on your device.
- Billing information (card details, billing address, invoice history) is held by our payment processor, Stripe, and is not stored on Contextli servers. On request, we will ask Stripe to delete your customer record, subject to any legal obligations Stripe has to retain transaction records for tax and accounting purposes.
Retention period
Contextli does not keep a separate retention window. Once your request is processed, the data listed above is permanently removed from our systems within 30 days. We do not retain anonymized copies, and we do not keep the deleted data in long-term backups beyond that period.